14 Day Money Back – For Unwanted & Unused Items

If you have simply changed your mind about any item ordered, or ordered an incorrect item and you wish to return it, no problem. You can do so provided you inform us of your decision within 14 days of receipt of your goods. The item(s) must not be used and must be ‘as new’ unopened condition when returned to us. Any security seals must be intact and unopened.

Once you’ve informed us that you wish to return goods, you have 14 calendar days to return it to us.

Goods that have been used, damaged, defaced, or with security seals open will be rejected.

We do not accept unwanted returns outside of this period.

To raise a return request, please contact us straight away, where we will issue an RMA Number to add to your label to attach to your return. 

Return shipping costs are to be covered by the buyer.
The refund will exclude the original postage costs and a 5% restocking fee.

Damage Upon Arrival

We ask that all deliveries are inspected upon receipt for damage or defects, please report any damage to us within 28 days, but we advise you check your goods as soon as possible to avoid delays.

If items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly, or refuse delivery entirely to enforce an immediate return.

If it is discovered that goods are damaged after opening, please do not attempt to use and contact us immediately. Our team will act swiftly to correct any problems with your order and any replacement(s) will be shipped as quickly as possible.

Faulty Goods

Please retain all packaging from your consignment until you are satisfied all items are in good working order. If for any reason goods maybe faulty or need to be returned, we must receive goods back with all original packaging, contents & accessories in good condition with due care made to package to a standard in which the goods were received.

You must contact us straight away if you discover a fault with your product(s). A member of our team can help to determine if there is indeed a fault with your product, then issue you with an RMA number and return instructions. In order to avoid delays in processing your return please do not send it back without first obtaining an RMA number from our team.

Upon receipt, products will be inspected and tested to determine a fault. If no fault is found, goods will be returned at further cost of shipping to the customer.

Items which are deemed faulty will have a replacement or refund offered, we will take care of all associated postal/courier charges.

Warranty

If you wish to return or have an issue with any of our products still within their warranty period, please contact us. Please ensure you have original proof of purchase and the date you purchased the goods to hand.

Post Brexit Shipping Implications

Now that the UK has formally left the EU, imports and exports within the remaining EU bloc has changed. Before as a consumer you would have paid 20% UK VAT to us at the point of purchase. This is no longer the case, you will pay nil VAT/Tax to us at the point of purchase. Instead, at the point of import to your country, you will pay your shipping handler the duty and tax at a rate set by your government.
We have no control over this rate, nor will we alter the price to reduce this amount.
You are responsible for complete payment of all import tax and duty, if you refuse and the item is returned to us, it will be treated as an unwanted item. You will receive a refund, this will exclude the original postage costs and a 5% restocking fee.